$50+ when you buy online & pick up in-store

Frequently asked questions

Here are a few frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.

If you have any questions please send us an email at: yuyupet@outlook.com. 

General Questions

Our headquarter is located in the Shen Zhen, China.

Orders generally arrive within 14-21 business days. Dispatch from warehouse takes 2-3 business days.

Shipping times vary based on location and product demand. In the US, Ground Shipping takes 12-17 days, while Expedited Shipping takes 10-15 days.

Ground Shipping: Orders Over $100 – Free (USA only)

For remote areas, the shipping fee is calculated according to the checkout page

We currently manufacture in China, selecting partners who align with our values of quality, worker safety, fair wages, benefits, and environmental responsibility.

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For any inquiries, please email yuyupet@outlook.com.

We accept all Major Credit Cards and Paypal.

Rest assured, all purchases are safe and secure. We use SSL encryption to protect your data.

Customer information is not for sale. Emails are only used for follow-up, newsletters, and promotions with discounts.


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